Dunkin’

Reviews

• Linh Q.

  star star star star star_border 2 June 2026

  I usually go to this Dunkin' Donuts because it's close to my work place. The service is fast, & I get my free coffee here from my T-Mobile app.
  Show them your T-Mobile Tuesday app with the barcode and they'll scan it.
  
  Coffee is tasty & service is fast.

• Bree K.

  star star_border star_border star_border star_border 26 May 2026

  Drove all the way over here from Grand Prairie to get Lemon Custard. THE only place to get Lemon Custard unless I go all the way to Baskin Robbins on Kiest. Walked in and started looking at the flavors. Most of the slots where ice cream should have been in the display cases were empty and they had NO Lemon Custard.
  
  Guess I'll start going back to Oak Cliff because they are never out of ice cream and Lemon Custard is ALWAYS available.
  
  Don't advertise 31 flavors if the most you're going to have is 10.

• Stephan S.

  star star_border star_border star_border star_border 20 May 2026

  Pretty horrible experience. I placed a mobile order to get extra perks points in the promotion the app had recommended. I wanted a mocha and a barbecue bacon sandwich.
  
  When I got inside to pick up my order, I was the only customer there and it appeared they had a project team or corporate - all told about 6-10 people inside and nobody said hi or anything. The store was dirty, the counters had spills, cardboard boxes and unfinished projects here and there. Several of the employees (including the very upper level / corporate-looking, pink shirt-wearing man) turned their backs on me and disappeared into phones. I waited a few minutes at order pick up while employees talked and glanced over at me.
  
  As soon as there was an opportunity I politely said I was there for my mobile order and the lady immediately said they didn't have my order or what they needed to make it. They said the barbecue bacon sandwich was newly promoted and they didn't even get any in yet. Then she said they were out of mocha. I asked for a refund because they didn't have what I was wanting, no big deal.
  
  After tapping on the computer system in frustration, she passed me off to another employee who saw an "order now" button on my phone screen and said I never even placed the order. I patiently showed her my receipt and pointed out that you can "order now" to get your same orders from months back... Do they know how their own app works? I paid nearly $10 and had the receipt on screen and she didn't barely look. They got Tara, the manager, and it became a 4-5 employee effort as they yelled back and forth. They tried to convince me they actually had almost enough mocha and they could make my drink after all. I was frustrated and not confident in a good cup of coffee, I asked for the refund again.
  
  Then Tara told me she couldn't get the computer to give me the right refund amount, it was about $0.50 off, but then she asked if it was okay if the refund was close enough. I said I'd like my full refund and she said she couldn't because the app charges taxes. In the end, she fished change out of a tip jar and fifteen minutes later I am back where I started.
  
  Awful. I'm a patient person. I've worked food, retail and call centers so I try to be kind when I'm out because these jobs can be tough, dealing with difficult people. There was no warmth, no customer service, no professionalism. I was treated like a problem from the moment I stepped into the store. I'm not coming back.

• Scott F.

  star star_border star_border star_border star_border 15 May 2026

  I just stopped in. .the bigger dude with the glasses wouldn't even walk to the register to take my order... he told me "I can hear you from here"...long story short I had to repeat my order 4 times to 3 people...and it was only for 1 Medium Iced Dark Roast. Almond Milk, 1 sugar.. they got it wrong anyway...
  
  This is somebody's business..the employees should have respect for somebody else's business. .

• Cindy Duncan A.

  star star_border star_border star_border star_border 9 May 2026

  I grew up working in Dunkin donuts in Cincinnati in the 80s. I don't know what happened to company standards but we used to have to replace the coffee after a certain period of time and make fresh. We cycled out the donuts twice a day. I was shocked to get crazy stale donuts in cedar Hill at 5pm that had been there all day. Terrible coffee that had to be several hours old. The next time I came was in the early morning thinking I was going to get a better product and ended up with partially raw donuts. One bitten, twice shy